Frequently Asked Questions
Q: How can we get to the hotel from Rovaniemi?
A: Pick up is arranged from Rovaniemi city center and Santa Claus Village for overnight guests at approximately 13:00, 14:50, 16:45 and 19:00 (depending on the pick up location). If you are arriving by plane, we can pick you up from the Rovaniemi airport (RVN) upon arrival or at 12:30, 14:20, 16:10 and 18:30 with our shuttle or any other time (please advise the landing time). All the transfers are arranged for an additional fee. Please book your transfer at the latest 24 hrs before. If you are visiting us and need transfers, please take a look at our weekly programme
Q: How cold is it?
A: The temperature is at all times between 0 and -5C degrees inside Arctic SnowHotel but the temperature can be even -35C degrees outside! Dress warmly and if you need winter clothing, please contact local safari companies to rent winter clothing
Q: Can I come only for a visit? What is included in the entrance fee? When can I visit?
A: Entrance fee (17€/adult, 10€/child) allows you to enter SnowHotel and everything inside of it (rooms, Ice chapel, Ice bar, Ice restaurant). We are open for visitors daily 12:00 – 19:00 until during our winter season December 20 – March 31
Q: Is it possible to see the Northern Lights?
A: Our venue is excellent for spotting them as we are located far from city lights. When staying with us, there is no need to book any aurora tour as you can just spend time in your glass igloo or outside on our yard and you can see the northern lights from there if they are visible! If you don’t want to stay overnight, we suggest that you take a look at our weekly programme so that you can come and visit us, hopefully also see auroras!
Q: What are the dinner options for overnight guests?
A: We have two different restaurants (Kota and Ice restaurant) which serve 3-course dinners on specific times. Bookings are required by 17:00 on the same day
Q: What can we do at the hotel during the day?
A: Snowmobile, husky and reindeer safaris are arranged close-by but in order to get a wider selection of things to do, we suggest that you take a look at activities also in Rovaniemi – see www.visitrovaniemi.fi. At our hotel, you can participate in ice fishing and snow sculpting and snow shoes can be rented from us at any point free of charge. When in Finland, do as the Finns do and have a sauna! Both traditional Finnish sauna as well as snow sauna are unique experiences – not to mention sitting in a warm hot tub in crispy winter air!
Q: Can I bring my luggage to my room?
A: If you are staying at glass igloo, yes you can – there is enough space for it.
If you are staying at SnowHotel, we recommend you to take your luggage to our locker room where you can find safety lockers. As your room is made of snow and ice, your luggage might get cold and wet so we recommend that you take only the necessities to your room that you need overnight.
Q: Is the breakfast included accommodation price? Can I book half board?
A: Buffet breakfast is included in all of our accommodation prices. Unfortunately we don’t have half board but we have two restaurants which serve 3-course dinners. Lunch is served at Kota restaurant daily at 12:00-15:00.
Q: Which are the dates when Glass Igloos and SnowHotel are open?
A: Glass Igloos are open Nov 16, 2018 – Mar 31, 2019 and SnowHotel is open Dec 20, 2018 – Mar 31, 2019
Q: Is staying at Arctic SnowHotel in temperature below zero degrees a risk to my health?
A: We provide extremely warm sleeping bags which ensure that you will stay warm through the night. This overnight is not a risk to your health even if you are pregnant or have any other health issues. Please contact us if you are unsure and wish to receive more information.