Privacy policy
Privacy policy for the customer register
This is a shortened version of the Arctic SnowHotel & Glass Igloos Privacy Statement. The full version is available upon request by contacting us at sales@snowhotel.fi.
The full version also includes more detailed information about cookies, website usage, and AI-based customer service tools such as our chatbot.
Data Controller
Arctic SnowHotel & Glass Igloos / Snowflake Oy
Contact information: Lehtoahontie 27, 97220 SINETTÄ, email: sales@snowhotel.fi, phone: +358 40 845 3774
Why do we process personal data and maintain a customer register?
Personal data is collected and processed for managing customer relationships, handling bookings, providing and developing services, and for billing, as well as for statistical purposes based on laws or regulations.
Data may be used for marketing, communication, and ensuring security. We only collect the information necessary for the aforementioned activities, and we retain the data only as long as it is necessary or legally required.
The processing of personal data is based on:
- Laws and regulations (e.g., EU Regulation 692/2011, Accounting Act 1336/1997)
- A contract between the customer and the data controller
- The data subject’s consent or the legitimate interests of the data controller
Where do we get the data we need?
We collect data directly from customers in person, through email conversations, social media channels, or phone calls. We also receive information from third parties such as travel agencies, booking platforms, and their partners, including credit card issuers.
When do we disclose information to third parties?
We may disclose data to authorities when required by law and to service partners, such as transportation companies and travel organizers, when it is necessary to provide the service.
How do we ensure the security of your data?
The security of our customer register is ensured by technical measures such as two-factor authentication and encryption. Only employees who have been trained in our data protection and information security practices and for whom access is necessary for their tasks are allowed access to the customer register. The use of the register is regularly monitored and controlled.
Your rights as a data subject
As a data subject, you have the right to check your data, request corrections or deletions, and restrict the processing of your data if justified. The right to deletion only applies to data that is not required to be stored for legal reasons or to fulfill contractual obligations.
If you wish to check the data we have collected about you, correct it, or request its deletion, please contact us at sales@snowhotel.fi or by phone at +358 40 845 3774.
Chatbot terms of use and disclaimer
Our website chatbot is designed to provide quick answers to frequently asked questions about the services of Arctic SnowHotel & Glass Igloos. It uses artificial intelligence and is continuously learning, but its responses may not always be entirely accurate or up to date.
For important matters, such as booking policies, opening hours, cancellation terms, or special requests, we recommend contacting our customer service team directly.
Arctic SnowHotel & Glass Igloos is not liable for any errors or consequences resulting from the information provided by the chatbot.
By using the chatbot, you accept these terms.
Updated 23th July, 2025.