Northern light in Arctic Snowhotel & Glass IgloosNorthern light in Arctic Snowhotel & Glass Igloos

Booking terms & conditions

The following terms and conditions apply to services offered directly by Arctic SnowHotel & Glass Igloos and SnowHotel Family. Services offered by third-party providers may have their own terms and conditions, and we encourage you to familiarize yourself with them.

Accommodation

Stays between 1 September and 31 October

  • Cancellation fee: €50 if canceled 30 days or more before the arrival date.

  • 100% of the stay price will be charged if the booking is canceled 0–29 days before the arrival date.

Stays between 1 November and 31 March

  • Cancellation fee: €50 if canceled 60 days or more before the arrival date.

  • 100% of the stay price will be charged if the booking is canceled 0–29 days before the arrival date.

Applies to both the SnowHotel and the Glass Igloos.

Modifying your reservation

  • Bookings can be modified up to 14 days before arrival.

  • The stay can be moved to the same season or the next season.

  • If the new date has a higher price, the difference will be charged.

  • If the new date has a lower price, the difference will not be refunded.

Restaurants

Log restaurant, Kota restaurant and Ice Restaurant at Arctic SnowHotel & Glass Igloos

  • For bookings cancelled more than 12 hours before the starting time, a refund will be issued, subject to a 20€ transaction fee.
  • For bookings cancelled with less than 12 hours’ notice or in case of a no-show, 100% of the price will be charged.

Activities & Visiting Packages

  • No cancellation fee for bookings canceled more than 24 hours before the starting time.

  • For the Visit to a traditional reindeer farm, the cancellation deadline is 48 hours before the starting time.

  • Cancellations made within 24 hours, or no-shows, 100% of the price will be charged.

Refunds

Kindly note it might take up to 30 days for the refund to appear in your bank account.